Profile

Professional summary

KM is a discipline covering many aspects of business and operational planning, execution, and management and is always about improving business, operational, or mission performance through an improved ability to leverage what you know about what you do; it is about enabling individuals, teams, and organizations to make the best decisions and to provide the best solutions.

As a CKO for a mid cap company, I focused on (1) the flow and use of knowledge across the company in ongoing operations (2) improving the ability of our company to leverage the hidden value of corporate knowledge in business development, (3) improving our ability to learn from past challenges and successes in strategic decision making and client solution delivery, and (4)

Engagement overview

Understand your knowledge needs and the business and workforce environment in which we would work together to provide the solutions required.  The outcome is your improved ability to create value from the knowledge possessed by your organzation and those of your clients and stakeholders.

4 Ways We Can get Started Working Together

http://workingknowledge-csp.com/uploads/docs/pdf/Four-ways-we-can-get-started-working-together.pdf

Clients

Federal Government
DoD
International Financial Institutions (IFI)
International Development Banks
Petroleum and Chemicals Industry
NGOs
Manufacturing
Non Profit

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Areas of expertise
Insights

Knowledge That Doesn't Move Has No Value

In the course of business, public or private, organizations leverage their assets for success -- information, technical, development, financial capital, their people and what they know. Why would an organization such as yours, not focus deliberately on its "people and their knowledge," one of the most important but fragile assets that you possess and where a large part of the value of your organ... Read more

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Question: How do I encourage my employees to actively seek help?

Here is another solution to consider: Leverage or create Communities of Practice (CoPs) in your organization.

CoPs are groups of individuals (peers) who share common goals, skills, experiences and who voluntarily agree to collaborate together to improve their ability to do whatever it is they do. CoPs are effective for many reasons one of which is that they provide a safe place for anyone to... Read more

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Question: Use of Myers Briggs and other personality assessments in workplace

I can share with you my perspective. I retired from the USAF after 25 years. In each of the service schools I attended at all rank/leadership levels, we focused a part on MBTI. It helped us to understand how personality and behavior approach can impact a mission or a project, in addition to the day to day operations involving working with people to get work done. Most effective at getting work ... Read more

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Question: Reducing dysfunctional peer competition among managers

I was a C level exec in a consulting company in a similar environment. What improved our collaboration and improved our revenue (and personal compensation) was the integration of a Balanced Scorecard. It worked for our leadership team because it required us to focus on two parts: our areas and what we needed to do to support the overall corporation and each other.

We also worked through a RAS... Read more

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Question: Dispelling the myth that some functions do not do real work

Here is some practical advice for you to consider in this situation.

I was working with one of the intelligence agencies and they built a team made up of members of several intelligence agencies. The mission was to solve a particular intelligence problem requiring all of their complementary skills. They reported to a "Project manager" who was their "leader" for this effort. They did not know ... Read more

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Question: How do I overcome difficulty in managing older employees?

It's important to understand the evolving multi-generational nature of your workforce. Each of those engineers has a different learning style, engagement style, goals and objectives. It is critical to take the time to understand this.

I served 25 years in the USAF and I remember that I often had to lead, support, collaborate, and manage airmen many years my senior. I remember the advice I recei... Read more

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